Terms and Conditions

This online store is operated by AZA Electronics sh.p.k., an Albanian company headquartered in Vlorë that has been selling consumer electronics and home appliances since 1997 and runs 22 stores in Albania. In these terms, “we” and “AZA Electronics” refer to this company, and “you” refers to the customer who uses the site or makes a purchase.

These terms apply to the use of this site and to every online purchase made through it for delivery in Albania. Purchases made directly in our physical stores are governed by the conditions applied in store.

By placing an order, you confirm that you have read and accept these terms and our Privacy Policy. If you are a consumer, the mandatory provisions of Law no. 9902/2008 “On consumer protection”, as amended, and of the legislation on electronic commerce also always apply and prevail over any other provision of these terms.

You can shop as a guest or create an account. An account lets you track your orders, save your addresses and manage your details. To create an account and make purchases you must be at least 18 years old and have full legal capacity.

Please provide accurate information and keep it up to date. You are responsible for keeping your password confidential and for all activity carried out through your account; if you suspect unauthorised use, let us know immediately. We may suspend or close accounts created with false information or used abusively.

If you buy on behalf of a business, you can enter the company details (name and NIPT or VAT number) so that we can include them on the invoice. Consumer protection rules apply only to purchases made by consumers.

We make every effort to keep product descriptions, technical specifications, images and availability accurate and up to date. Images are for illustration only: colours and minor details may differ slightly from the actual product, partly because of your device's screen.

The availability shown on the site is indicative and is confirmed when the order is processed. If an ordered product turns out to be unavailable, we will contact you and, if you have already paid, refund the corresponding amount in full.

All prices are expressed in Albanian lek (ALL) and include VAT (TVSH). Delivery costs are not included in the product price: they depend on the address and the delivery method and are clearly shown at checkout, before payment.

If you choose to view prices in another currency, the converted amount is for information only: payment is always made in lek.

The price that applies is the one displayed when you place the order. In the event of an obvious pricing error (for example, a clearly impossible price caused by a technical or typing error), we will inform you and may cancel the order, refunding any amount paid in full.

To place an order: add the products to your cart, enter your delivery details, choose a delivery method, check the summary (products, quantities, prices and delivery cost) and complete the payment. Before confirming, you can correct any mistakes in the details you have entered.

Submitting an order is an offer to purchase on your part. After placing it you will receive an email confirming that we have received it. The sales contract is concluded when we accept the order, which we confirm by email or by shipping the products.

We may refuse or cancel an order for legitimate reasons, such as product unavailability, an obvious pricing error, inaccurate or incomplete details, or a well-founded suspicion of fraud. In these cases we will notify you and refund any amount paid in full. We recommend that you keep the confirmation emails and the purchase document.

For online orders we accept only Visa and Mastercard card payments, processed by the POK payment platform. Payment is made when you place the order.

Card details are entered directly in POK's secure payment form and are processed by POK and the financial institutions involved: we never see or store your full card number. Your bank may ask you to complete an additional verification of the payment.

If the payment is not successful, the order is not processed until payment has been completed. Other payment methods, such as cash, bank transfer or instalment purchases, are available only in our physical stores.

Orders are delivered to the address you provide within the Republic of Albania by our partner couriers, with shipment tracking. Indicative delivery times are:

• Standard: 3–5 business days;
• Express: 1–2 business days.

Times are counted from order confirmation and may be longer during peak periods, for remote areas or for reasons beyond our control. The available delivery methods and the exact delivery cost are shown at checkout, before payment. You will find more details on the Shipping page.

On delivery, please check the condition of the package. If it is damaged or has been opened, point this out to the courier and contact us as soon as possible. The risk of loss of or damage to the product passes to you when you, or a person designated by you, take physical possession of it.

If delivery is delayed beyond the indicated times, contact us and we will update you on the status of your order; the rights granted to you by law in the event of non-delivery remain unaffected.

As a consumer, you have the right to withdraw from an online purchase within 14 calendar days from the day on which you, or a person designated by you (other than the courier), receive the product, without giving any reason. If an order contains several products delivered separately, the period starts from the receipt of the last product.

How to exercise it: before the period expires, send us a clear statement of your decision to [email protected] or through the Contact page, stating the order number, the products you are returning and your contact details. We will acknowledge receipt of your request and give you instructions for the return. The full procedure is described on the Returns page.

You must return the product without undue delay and no later than 14 days from the day you notified us of your withdrawal. Return it complete, with all accessories and manuals, preferably in its original packaging, together with the invoice or purchase document. You may handle the product only as far as necessary to establish its nature, characteristics and functioning, as you would in a store; you are liable for any diminished value resulting from handling beyond that. The direct cost of returning the product is borne by you, unless the product is defective or does not match your order.

The right of withdrawal does not apply, among other cases, to:

• sealed audio or video recordings and sealed software or digital licences, if the seal has been broken after delivery;
• sealed goods that are not suitable for return for health protection or hygiene reasons, if the seal has been broken after delivery;
• goods made or configured to your specifications or clearly personalised.

When you exercise your right of withdrawal, we refund the amount paid for the returned products, including the cost of the initial standard delivery when you withdraw from the entire order (any extra cost of a faster delivery method you chose is not refunded).

Refunds are issued within 5–10 business days of receiving and checking the returned product, and in any case within the time limits set by law. The amount is refunded using the same payment method you used, i.e. to the card you paid with, at no extra cost to you. The time it takes for the amount to appear in your account also depends on your bank.

Legal guarantee. All products we sell are covered by the 2-year legal guarantee of conformity from delivery, under Albanian consumer protection legislation. We are liable for any lack of conformity or defect that exists at the time of delivery and becomes apparent within this period. In that case you are entitled to have the product repaired or replaced free of charge and, where this is not possible or is not done within a reasonable time, to request a price reduction or the termination of the contract, as provided by law.

Manufacturer's warranty. Many products also come with the official manufacturer's warranty; for some premium products it may be extended up to 5 years. Its duration and conditions are indicated on the product page, on the invoice or on the warranty certificate. This warranty is in addition to your rights under the legal guarantee and does not limit them.

To use the warranty, contact us or visit one of our stores with your purchase document. Technical support is provided by our technical service or by the service centre authorised by the manufacturer. The warranty does not cover damage caused by incorrect use or use contrary to the instructions, accidents, impacts, liquids, unauthorised tampering or repairs, or normal wear and tear. More information is available on the Warranty page.

We are responsible for the proper performance of the contract in accordance with the law. To the extent permitted by law, we are not liable for indirect or consequential damage, such as loss of profit or data, nor for failure or delay in performance caused by force majeure or by events beyond our reasonable control. We recommend backing up your data before handing over a device for repair or return.

We aim to keep the site available and free of errors at all times, but we cannot guarantee this; we may temporarily suspend it for maintenance. The site may contain links to third-party websites, for whose content we are not responsible.

Nothing in these terms excludes or limits our liability where this is not permitted by law, nor the rights granted to you by consumer protection legislation.

For any complaint about an order, a product or our service, write to us at [email protected] or through the Contact page, stating the order number and describing the problem. We will reply as quickly as possible and within the time limits set by law.

If you are not satisfied with the proposed solution, you may contact the state authorities responsible for consumer protection, consumer associations or alternative dispute resolution mechanisms, without prejudice to your right to bring the matter before the competent court.

The content of the site, such as texts, photos, graphics, the logo and the design, is owned by AZA Electronics or its partners and licensors and is protected by copyright and industrial property law. Manufacturers' brands and logos belong to their respective owners. Reproduction, distribution or commercial use of this content without our prior written permission is prohibited.

These terms and the contracts concluded through the site are governed by the law of the Republic of Albania. Any dispute that cannot be settled amicably falls under the jurisdiction of the competent Albanian courts, in accordance with the legal rules on jurisdiction, without prejudice to the rights granted to consumers by law.

These terms are published in Albanian, English and Italian. In the event of any discrepancy between the versions, the Albanian version prevails.

We may update these terms because of changes in the law, in technology or in our services. The version in force is always published on this page, with the date of the latest update. Each order is governed by the terms in force at the time it was placed.

For any questions about these terms or about an order, write to us at [email protected] or use the form on the Contact page, where you will also find our phone number. Customer service is available every day, 09:00–21:00. You can also visit us in one of our 22 stores in Albania.