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Contact us
Within 14 days of receipt, write to us via the Contact page or call us, with your order number and the product you want to return.
14 days
Returns & refunds
You have 14 calendar days from receiving your product to request a return. Our team will guide you every step of the way.
Our policy
Within 14 calendar days of receiving it, you can request the return of a product, provided it meets the conditions below.
Return conditions
- The product is unused, in its original condition and undamaged
- The original packaging is complete and undamaged
- All accessories and manuals are included
- You have the invoice or proof of purchase
Is your product faulty? In that case the 2-year legal guarantee applies. How the warranty works
How to return a product
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Hand over the product
We'll tell you how to send the product back, or you can bring it to one of our stores together with the purchase invoice.
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Inspection and refund
Once we have received and inspected the product, the refund is issued within 5–10 business days to the payment method you used.
What cannot be returned
- Software, games and licensed products whose seal has been opened or that have been activated
- Audio/video recordings and hygiene products (e.g. in-ear headphones, electric shavers) with an opened protective seal
- Products configured or ordered specifically for you
- Products with clear signs of use or damage
Want to return a product?
Write to us with your order number and we'll guide you through the next steps.
Prefer to bring it in person? Find your nearest store
Frequently asked questions
How long do I have to return a product?
14 calendar days from the date you received the product.
Can I return a product to a store?
Yes. You can bring it to one of our stores within 14 days, with the invoice or proof of purchase, in its original packaging and with all accessories.
When will I receive my refund?
Within 5–10 business days of us receiving and inspecting the product, to the payment method you used for the purchase.
What if the product is faulty?
A faulty product is covered by the 2-year legal guarantee and the manufacturer's warranty: it is repaired free of charge and, if repair isn't possible, replaced or refunded. You'll find the steps on the Warranty page.